Refund policy
A clear request process, without limiting mandatory rights. This policy requires legal and Paddle review before commercial activation.
Current purchase status
Commercial checkout is not open. Sandbox payments are tests and do not represent real charges or an approved commercial sale.
How to request help
For a billing error, duplicate charge, technical access problem or refund request, contact contact@rankup.cloud with your account email and Paddle transaction reference. Do not include card details. You may also contact Paddle through the support details on your receipt when billing is enabled.
How requests are assessed
Requests are reviewed individually in light of the transaction, service access, applicable law and Paddle’s role as merchant of record. We do not promise automatic approval, a fixed refund deadline or a universal exclusion of refunds. Mandatory rights remain applicable.
Cancellation and refunds are different
Canceling renewal in the Paddle customer portal stops future renewal according to the subscription’s schedule; it does not by itself issue a refund for a previous payment. If a refund is approved, it is processed through Paddle to the payment method supported by the transaction.